1. I just installed a USB Serial Port and it does not show up on the available COM Port List.
A. Leaving all devices connected, exit all programs Re-Start your computer. This will refresh the port list.

2. After running Microsoft HyperTerm the wedge software does not recognize the port.
A. HyperTerm locks the port until re-boot even after exit. Do not attempt to run HyperTerm again or it will lock up your serial ports. Restart your computer and use the built in Software Wedge Diagnostics to test and configure your devices.

3. After my data is sent I can see it in the Diagnostic Window but nothing transfers to my computer.
A. Your device (Scanner, Scale, Etc) needs to have an End of Data Terminator. Typically this would be an ASCII 13 [CR] at the end of the data line. This is required because incoming data can be variable in length and wedge programs need to know when to send the data to your computer. Most devices are already programmed this way but if required your hardware might need to be properly configured manually.
Example: 01234567890[CR]
Example: 1.26 LB[CR]